Minors or persons under 18 are not allowed to use this website.
2.6. Order acceptance: the Customer accepts his order by sending the Order Confirmation, as per article 2.3, to the Seller electronically.
2.7. The Order Confirmation will be stored in our database for the period of time necessary to process the orders and in any case within the terms of the law.
2.8. The language available to conclude the contract with the Seller is Italian and English.
Taking charge of the order and availability of products
4.1. All products come with an identification tag. The Customer must not remove the tag from the purchased products, of which they form an integral part. 4.2. The Seller, in case of exercising your right of withdrawal, has the right not to accept the return of products that have been altered in their essential and qualitative characteristics or that have been damaged.
5.1. The customer can request any information through our assistance services: via email email@example.com.
Right of withdrawal
7.1. Shipping times: shipping times do not depend on ViNO but on the shipping method chosen by the customer during the construction of the Order and by the forwarder with whom the purchased goods will be sent. Generally, delivery takes place within two to five (2-5) business days. Subject to unforeseen circumstances. The Seller, however, is not responsible for actual delivery times other than those indicated even if it will take all the necessary actions to comply with them. 7.2. Shipping costs: the cost of shipping is charged to the Customer and is part of the amount shown in the order confirmation to be paid to the Seller. The shipping cost will be indicated in the order confirmation and depends on factors such as weight and volume.
Refund times and methods
8.1. After the return of the products, the Seller will make the necessary checks relating to their conformity. In the event that the checks are concluded positively, the Seller will send the Customer, via e-mail, the relative confirmation of acceptance of the returned products. 8.2. Whatever the payment method used by the customer, the refund is activated by the Seller in the shortest possible time and in any case within thirty (30) days from the date on which the Seller became aware of the exercise of the right of withdrawal after verifying the correct execution. of the Customer’s right of withdrawal and acceptance of returned products. 8.3. If there is no correspondence between the recipient of the products indicated in the order form and who made the payment of the sums due for their purchase, the reimbursement of the sums, in case of exercise of the right of withdrawal, will be carried out by the Seller, in any case, towards the person who made the payment.
10.1. ViNO declares and guarantees that the personal data of customers will be treated in accordance with the provisions of Legislative Decree 196/03 and subsequent amendments and additions. Details relating to the methods of data processing are communicated to customers at the time of registration.
Errors and/or inaccuracies in the Online Shop
11.1. ViNO undertakes to constantly check the vininaturalionline.com site in order to avoid errors or inaccuracies. However, it is possible that the vininaturalionline.com site contains, or may over time contain, errors, inaccuracies or omissions, some of which may refer to the price and availability of the Product, and to the product information sheet. 11.2. ViNO therefore reserves the right to correct errors, inaccuracies or omissions contained in the vininaturalionline.com site even after an Order has been sent and also reserves the right to change or update information at any time without prior notice to Customers.