Right of Withdrawal

If you have second thoughts about your purchase, you can still decide to return the item to us, without giving any reasons, within ten (10) working days of its delivery (or from the delivery of the last item, in the case of separate deliveries).

In addition to your rights deriving from the law, the items purchased on Vino.com (with the exception of the products of the products listed on this page for which the right of withdrawal is excluded by law) can be returned within 30 days of delivery. For more information see Our Return Policies.

The right of withdrawal can be exercised in relation to the purchase of any product on Vino.com, with the exception of:

  • items made to measure or clearly personalized or which risk deteriorating or expiring rapidly,
  • sealed items that cannot be returned for hygienic reasons or related to health protection and that have been opened after delivery or in the case of products that are, after delivery, inseparably mixed with other goods,
  • supply of alcoholic beverages, the price of which has been agreed upon at the time of conclusion of the sales contract, the delivery of which can only take place after thirty days and whose actual value depends on market fluctuations that cannot be controlled by Vino.

If you purchase as a “consumer”, in case of exercising the right of withdrawal in accordance with what is illustrated here, you will be entitled to obtain a refund of the price of the item, and of the costs related to the cheapest shipping method offered by Vino. to receive the article. Click here for more information on shipping costs.

If, on the other hand, you withdraw after the deadline of fourteen calendar days in accordance with the returns policy of Vino, or if you purchase as a “professional”, we will refund the price of the product but not the shipping costs incurred.

To exercise the right of withdrawal you must inform us within the terms indicated (i) following the instructions you will find on the following dedicated page. If you would like assistance, you can Contact Us. Alternatively, you can also use this form within the deadlines indicated above.

You are also required to return the products to us by following the instructions available in our Return Center without delay and in any case within 14 days from the day on which you communicated the withdrawal. Visit Our Return Policies and print a custom product return label specifying that you no longer want it.

We will refund the price of the item for which the withdrawal was exercised and, where applicable, the shipping costs, within 14 days of receiving your notice of withdrawal. However, we may withhold the refund until we have received the item or until you have provided proof of having returned it to ViNO, depending on which situation occurs first.

The costs for returning the product are at your expense. If the returned items show damage or signs of wear resulting from unnecessary handling to establish the nature, characteristics and functioning of the same, we may withhold from the refund an amount corresponding to their decrease in value.

If you are returning an item belonging to the “Electronics” category, before shipping it, remember to make a copy of your data on the device and remove all your personal data and content from the device to protect your privacy. In any case, by returning the article, you authorize ViNO to carry out the complete cancellation of the data on the device, even through external suppliers.

Please pack the product properly and return it using the custom return label.

We inform you that we cannot accept returns made by hand delivery. For added security, if the value of the product to be returned is greater than EUR 75 we suggest that you return the item to us by sending it back with proof of receipt.

More information on the terms and conditions of operation is available in Our Return Policies section.

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